Easeamine® Frequently Asked Questions
Is there SPF in the Easeamine Collection?
No. The Easeamine Collection was formulated without SPF, because some people have skin sensitivities to SPF products. Carmel Laboratories LLC desired this product to be hypo-allergenic.
Has there been any animal testing done with this product?
There has been no animal testing with this product.
Where is it made?
The Easeamine Collection is proudly formulated and manufactured in the USA.
Can men use the Easeamine Collection the same as women?
Yes. A man would shave his face, then use the cleanser and toner, followed by the Eye Crème and Day Crème or Night Crème.
Can Easeamine products be used on other areas of the body?
Yes. The Easeamine Collection may also be used to encourage a healthy appearance for aging skin all over the body, particularly on the neck, hands and décolleté.
Will the Easeamine Collection irritate my skin?
Easeamine products are formulated with high-quality ingredients that should not irritate skin. If irritation occurs, stop using Easeamine immediately. As with any product, please keep out of the eyes and away from children.
I have sensitive skin. What if I have an allergic reaction?
To test for allergic reaction, apply a small amount to the underside of your wrist and observe for reaction. If an allergic reaction occurs, stop using Easeamine immediately and contact your physician.
Can I purchase the Easeamine Collection in stores?
At the present time, Easeamine products can only be purchased through this website.
Do you ship the Easeamine Collection internationally?
Yes. Please visit our international order page for a list of countries we presently ship to outside of the United States.
What type of credit cards do you accept?
We accept Visa, MasterCard and Discover.
Can I order the Easeamine Collection by phone or through the mail?
If it is not possible for you to order Easeamine through the secure web site, you may place an order by calling (508) 581-8949 Monday through Friday between the hours of 8:30 a.m. and 4:30 p.m. EST. Or, send a check addressed to Carmel Laboratories at: Carmel Laboratories LLC – P.O. Box 826 – Worcester, MA 01613. Please note, you must add the appropriate shipping and handling charge (as well as state tax for Massachusetts residents only) to your total. Please allow 2 - 3 weeks for delivery if ordering by check. Unfortunately we are unable to accept checks from outside the United States.
Return Policy
Carmel Laboratories, LLC stands behind the quality of our Easeamine Collection. If you are not completely satisfied, please contact Carmel Laboratories LLC at (508) 581-8949 to speak with a customer care representative. We will ask the reason for your lack of satisfaction in an effort to constantly improve upon our level of service. If the product was damaged during shipping, please use the follow exchange/return guidelines. (Please do not throw away damaged item(s).)
* Prior to returning any damaged item(s), please call Carmel Laboratories LLC within 30 days of purchase date.
* Upon contact, you will receive a Return Authorization Number, which you must have to obtain a replacement.
* You must take a photograph of the damaged product and email it to contact@easeamine.com with the Return Authorization Number in the subject line or mail the photograph with the Return Authorization Number to our return address below.
* Upon review of the damaged product photograph, Carmel Laboratories, LLC will determine whether a return of the product to Carmel Laboratories, LLC is necessary and if the product will be replaced.
* Original shipping and handling charges are non-refundable.
* Please send all returns to: Easeamine® Returns P.O. Box 826 Worcester, MA 01613. For questions about returns, please email us at: contact@easeamine.com or call (508) 581-8949 Monday through Friday, between the hours of 8:30 a.m. to 4:00 p.m. EST.